Kroger - Assistant Store Leader

RESPONSIBILITIES: Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputationAssist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiativesAssist store manager with developing action plans/communications to associates on Associate Insight survey resultsWork with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementationRole model/demand a highest level of customer service and solve associate/customer issues/concernsManage total store operations in store manager’s absenceAchieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink) Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contributionAssist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety) Analyze/respond to competitive landscape within district/divisionDemonstrate inclusionary leadership; expect inclusive behavior from associatesUtilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plansPromote/support strong relationships with local community organizations in the store's surrounding areaAssist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreementCommunicate necessary information to associates to help them effectively carry out dutiesServe as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programsAssist store manager in staffing, reducing turnover and increasing retentionProvide timely individual/department performance feedback to department heads and associates Assist with labor management and supply costs on a daily basis to meet customer service/financial targetsEnsure store compliance and associate knowledge of federal, state, and local laws/enterprise policiesSupport the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performanceSupport the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunitiesSupervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reportsMust be able to perform the essential functions of the position with or without reasonable accommodationQUALIFICATIONSMinimumHigh school diploma/GED 1 year of experience as department manager, service manager, or in an equivalent roleDemonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fastpaced retail environmentDemonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisionsProven ability to collaborate across departments and influence others to drive store performance DesiredProven success driving customer experience, sales growth, operational excellence, and talent developmentExperience managing competing priorities while leading teams through change and achieving business objectivesStrong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance