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Desktop Support Operations Lead

L4

firstproEast Boston, MAtoday

Occupations

Computer and Information Systems ManagersComputer User Support SpecialistsFirst-Line Supervisors of Office and Administrative Support Workers

Industries

Computer Systems Design ServicesComputer Facilities Management ServicesAll Other Business Support Services
A technology services firm is seeking a Manager to lead a team of Desktop Support Technicians in Boston, Massachusetts. The role involves driving operational excellence, managing ticket workflows with ServiceNow, and overseeing daily onsite support operations. Candidates should have a Bachelor's degree, 3–5 years of relevant experience, and a strong technical background, particularly with Windows and enterprise hardware. This position offers a dynamic environment focused on continuous improvement and team leadership.
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Level

MidL4

Location

East Boston, MA

Occupation

Computer and Information Systems Managers

Industry

Computer Systems Design Services

Posted

today

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