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Patient Scheduling Coordinator - Full Time - Wolf River

L4

west cancer centerGermantown, TN5 days ago

Occupations

Medical Secretaries and Administrative AssistantsPatient RepresentativesMedical Records Specialists

Industries

General Medical and Surgical HospitalsAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care Services
Patient Scheduling Coordinator - Full Time - Wolf River Germantown, TN
Job Title: Patient Scheduling Coordinator
About Us: At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.
Position Overview: The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.
Key Responsibilities:
  • Greet patients and representatives in a professional and welcoming manner
  • Verify and update demographic and insurance information
  • Schedule office visits, lab work, radiology tests, and internal referrals
  • Respond to phone calls and emails related to appointment scheduling
  • Send out appointment reminders or rescheduling letters
  • Assist patients with various requests and resolve scheduling issues
  • Collaborate with care support and maintain referral documentation
  • Support administrative functions and provide coverage for peers when needed
  • Maintain confidentiality and demonstrate a patient-first approach
  • Participate in training and orientation of new staff as assigned
  • Attend staff meetings and maintain timely communication with leadership
Qualifications
Education & Experience
Required: High school diploma or GEDSix months of related experience and/or training in healthcare or a similar administrative role
Preferred: Experience in insurance verification and referral processing
Skills & Abilities:
  • Excellent verbal and written communication skills
  • Strong organizational, follow-up, and multitasking abilities
  • Proficiency in computer systems and scheduling software
  • Ability to prioritize assignments in a fast-paced environment
  • Problem-solving skills and sound judgment under minimal supervision
  • Team-oriented, professional demeanor with a patient-first mindset
  • Why West Cancer Center is a Great Place to Work:
Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives. Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care. Professional Development: Benefit from ongoing training, educational resources, and growth opportunities. Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation No nights, weekends, or holidays. Comprehensive benefits package. Join Us: Be a vital part of the patient journey at West Cancer Center. If you're detail-oriented, organized, and passionate about patient service, apply now to become a Patient Scheduling Coordinator and help us deliver timely, compassionate care.
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Apply now (opens in a new tab)

Level

MidL4

Location

Germantown, TN

Occupation

Medical Secretaries and Administrative Assistants

Industry

General Medical and Surgical Hospitals

Posted

5 days ago

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