Child Support Agent II

Position Description: An employee in this class is responsible for in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases, with the attorney, in the courtroom. The work involves location of absent parents, determining through affidavits, DNA testing, the paternity of an absent parent, and establishing a child support obligation either by voluntary means or court action. Employees are required to be flexible, patient, kind, courteous, and able to multi-task easily. Precision and accuracy is required in all aspects of this position. The agent must be consistent and make appropriate decisions. Work is performed under direct supervision of the Child Support Supervisor I.

Responsibilities: Ensures case files docketed for court are prepared by reviewing the appropriate documents and case information within established timeframes. Calculates arrearages and other financial adjustments. Prepares cases and the necessary legal and/or administrative documents for review and approval by attorney and/or supervisor. Accesses system data, including state systems which provide information on employment, birth verification, social security information system, electronic parent locator network; and appropriate internet resources to obtain relevant case information. Files legal pleadings, orders and other legal documents with Clerk of Court. Enters docket numbers and court dates into state computer system. Attends court with the DSS Attorney and actively assists in case resolution. Enters court dispositions into the state system. Records in the automated and/or hardy copy case file all necessary information related to the enforcement of a child support obligation. Completes attorney-directed court follow-up such as discovery, subpoenas, and motions within required time frames. Reviews cases for establishment of paternity, child support, and medical insurance. Schedules interviews with client and non-custodial parents to obtain information. Compiles data for the purposes of calculating work sheets for child support orders. Issues civil actions to establish child support obligations. Prepares establishment cases for court hearings. Evaluates each case and the children in the case for appropriate paternity. Establishment for those born out of wedlock or those born to a marriage when the legal father is not the biological father. Orders birth certificates and affidavits of parentage. Issues civil actions against putative fathers who do not cooperate with the child support office in establishing paternity. Sends employment letters and postmaster letters for locate information. Performs other duties as assigned. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations is expected. Employee is required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during, and after the emergency. Employee is also required to participate in relevant exercises and regular preparedness training. Knowledge, Skills, & AbilitiesThorough knowledge of the Child Support Enforcement Program and applicable legal procedures. Considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information. Basic math skills. Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys. Required Minimum Education / ExperienceFour year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge's, skills and abilities needed to perform the work; or Associate's degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge's, skills and abilities needed to perform the work; or Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge's, skills and abilities needed to perform the work; or Equivalent combination of education and experience. Possess a valid NC Driver's License. G.S. 153A-94.2(b) requires all counties and cities in North Carolina to conduct SBI criminal history record checks, including fingerprinting, for all applicants and employees in positions that involve working with children in any capacity. G.S. 143B-1209.16 requires all applicants and current employees who access federal tax information to undergo a criminal background check, including fingerprinting. Alexander County is a rewarding and supportive workplace, where employees are valued and encouraged to grow. We offer a full compensation package including quality benefits that include flexible options designed to meet the diverse needs of our employees and their families. HEALTH CAREMedical Insurance Employee medical insurance is 100% paid provided wellness incentive requirements are met. Spouse and family coverage is available at employee expense per pay period: Child: $75.00 Children: $225.00 Spouse: $250.00 Family: $425.00 Dental Insurance Employee dental insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period: Child(ren): $19.28 Spouse: $21.47 Family: $59.52 Vision Insurance Employee vision insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period: Child(ren): $4.19 Spouse: $3.77 Family: $8.12 WELLNESSHealth Clinic Available to all County employees and dependents covered under the medical insurance plan. Covered visits include ear infections, colds, first aid, physicals, and other acute care needs. Complementary Alternative Medicine (CAM) The medical plan offers alternative therapies such as acupuncture, hypnotherapy, massage therapy, yoga, and others. Specific requirements must be met for partial reimbursement - refer to the employee benefit guide for more information. Employee Assistance Program(EAP) - Counseling services are available to all employees and dependents in the home. Services are provided in a private and confidential setting. The County provides coverage for the first five visits per year. YMCA No joining or monthly membership fees for eligible employees. Employees may opt to upgrade their membership to a family rate of $7.50 per pay period. Genesis Fitness Discounted member fees for eligible employees - refer to the employee benefit guide for more information. WORK/LIFE BALANCEHolidays Twelve days of paid leave are provided throughout the year to eligible employees. Sick Leave Employees earn eight hours per month; EMS employees earn 11 hours per month. Annual Leave Employees earn prorated hours per month based upon years of service and hours worked. Birth Month Leave Employees will receive the equivalent hours of one regular workday added to their annual leave on the second day of their birth month. Community Involvement Leave Employees earn eight hours per calendar year, expiring on December 31. Bereavement Leave Employees are given 24 hours of paid leave to grieve the loss of an immediate family member. Parental Leave Eligible employees can request up to 6 weeks of paid leave per calendar year. Discount Tickets Discount tickets to various recreational venues including AMC Theaters, Carowinds, Tweetsie Railroad, Biltmore Estate, and others. FINANCIAL STABILITYNC Local Government Retirement System The Local Governmental Employees' Retirement System (LGERS) is a defined benefit plan. Full-time and eligible part-time employees are automatically enrolled in the system. Employees contribute a mandatory, fixed 6% on a pre-tax basis. An employee is considered vested after five years of contributory service. Life Insurance $12,500 of Life and AD&D at no cost to the employee. Additional coverage is available at employee expense. Longevity After five (5) years of continuous full-time County service, employees receive an annual lump sum payment of 1.5% of their salary during their anniversary month. Moving forward, the amount increases by .10 per year based upon years of service. 401k and 457 Deferred Compensation The County will match full-time and eligible part-time employee's voluntary 401(k) contribution, up to 2% of their salary. Sworn Law Enforcement Officers (LEO) receive an additional automatic 5% County contribution. Tuition Reimbursement Employees who have completed their initial probationary period are eligible to participate in the tuition reimbursement program of up to $1,000 per semester in qualified expenses. Supplemental Benefits The County partners with Aflac, as an employee option, for additional supplemental benefits. Local Government Federal Credit Union (CIVIC) Memberships are available to County employees. For additional details on benefits, please review the Alexander County policies at www.alexandercountync.gov or contact the Human Resources Department at (828) 632-1132. 01 Please select your highest level of education completed. Some High SchoolHigh School/GEDAssociate's Degree in business administration, human resources, law enforcement or closely related degreeAssociate's Degree in any other fieldBachelor's DegreeMaster's Degree or higher02 How many years of experience do you have in eligibility, investigative, judiciary, or legal work? NoneLess than 6 months 6 months - 2 years2 - 3 years3+ years03 Do you have a valid North Carolina driver's license? YesNoRequired Question