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Front Office Associate (Part-Time)

L2

miracle earSomers, NYyesterday
Front Office Associate We're looking for a driven individual who is passionate about helping others to become our next Front Office Associate! As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
  • Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments
  • Maintain the customer database by updating office records
  • Inform the customer about hearing care accessory options
  • Handle walk-ins for existing customers
  • Help run office promotions by participating in any marketing and social media initiatives
  • Support hearing aid maintenance, cleaning and repairs.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

EntryL2

Location

Somers, NY

Occupation

Receptionists and Information Clerks

Industry

Offices of All Other Miscellaneous Health Practitioners

Posted

yesterday

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