Office Manager and Customer Service

Location: 4280 E Indian School Rd, Phoenix, AZ 85018 An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of a office location. Manage all operations of the location to include personnel, merchandising, inventory management, training and safety. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. (An Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented. Direct and execute planning, prioritizing and delegation skills to maximize the overall sales and profitability of an individual store location through the effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with store location and serve as liaison between doctor and store personnel. Develop maximum productivity through employee training and development as well as proper scheduling to the needs of the patient. Human Resource Management: Recruitment, selection, training, counseling, and development of Associates to include coaching of KPI scorecard results Conduct Performance Appraisals and salary administration. Enforcement of corporate policies and procedures. Responsible for all aspects of supervision. Implement, manage and reinforce (TPE) in an effort to enhance the customers experience to include: prompt greetings, professionalism, selling standards to include the "Quality inspections", exercise judgment in achieving revenue and EBITDA growth. Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined in Accounting SOP, and submit required financial documents accurately and on schedule. Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office Bachelor's Degree in Business Administration, Healthcare Management or a related area of study preferred Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to speak effectively before groups of customers or employees of organization

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures. Ability to move throughout the office If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation. Calculate, manipulate, and interpret numbers/data Meet customer expectations Use computer effectively and view computer screen Medical, Vision, Dental Paid Time Off, Holidays Competitive Base Pay + Bonus Optical Education Reimbursement All applicants will be considered foret employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.