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Operations Support Supervisor

L4

heyteaAugusta, GA11 days ago

Occupations

First-Line Supervisors of Retail Sales WorkersGeneral and Operations ManagersBusiness Operations Specialists, All Other

Industries

All Other General Merchandise RetailersSupermarkets and Other Grocery RetailersWarehouse Clubs and Supercenters
Position Summary: The Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards.
Key Responsibilities:
  • Operational Initiatives Execution & Performance Diagnostics
  • Track and monitor the execution of regional operational initiatives and corporate programs on a quarterly basis
  • Collect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional level
  • Identify operational gaps, risks, and improvement opportunities through data analysis and store feedback
  • Develop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholders
  • New Product Launch & Campaign Management
  • Coordinate pre-launch readiness for new products, including materials preparation, training support, and system setup
  • Monitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategies
  • Inventory & Materials Management
  • Support regional inventory tracking and reporting processes
  • Maintain and monitor locally sourced materials and supplier-related information
  • Provide insights and recommendations to improve supply chain efficiency and operational effectiveness
  • Labor & Workforce Efficiency Analysis
  • Assist in monitoring labor hours and workforce utilization across the region
  • Analyze labor efficiency metrics (e.g., labor cost, productivity) and provide actionable insights to operations leadership
  • Support initiatives aimed at optimizing labor allocation while maintaining operational standards
  • Financial & Margin Analysis (P&L Support)
  • Prepare and deliver weekly and monthly gross margin reports for the region
  • Monitor financial performance, identify variances, and partner with operations to implement corrective actions
  • Maintain and enhance margin calculation tools to support franchise/partner store financial management capabilities
  • Meeting Coordination & Execution Follow-UpOrganize and facilitate regional operations meetings
  • Prepare data and materials in advance and document clear meeting minutes
  • Track follow-up actions to ensure accountability and completion of key initiatives
  • Systems & Operational Infrastructure Management
  • Manage system access and permissions based on business needs to ensure data accuracy and security
  • Coordinate updates to operating hours across digital platforms (e.g., app, online ordering systems)
  • Support store setup needs, including email account creation and maintenance of operational tracking tools
  • Partner Relations & Compliance Support
  • Assist in managing partner/franchise compliance with company policies and operational standards
  • Support documentation and communication related to policy violations, including issuance of formal notices
  • Prepare and distribute periodic compliance summaries to maintain operational discipline and transparency
  • Cross-Functional Store Experience Program
  • Organize and coordinate store immersion programs for corporate and support functions
  • Enhance cross-functional understanding of store operations and improve collaboration between teams
Qualifications
Education & Experience: Bachelor’s degree or above; minimum of 3 years of experience in F&B operations, retail operations support, store management, or supply chain-related roles Bilingual Communication:
  • Fluency in both English and Mandarin Chinese required, with strong written and verbal communication skills to collaborate with global headquarters and local teams
  • Data & Analytical Skills:
  • Advanced proficiency in Excel or Google Sheets; ability to independently analyze data and generate actionable reports (weekly/monthly)
  • Strong analytical mindset with the ability to identify trends and recommend solutions
  • Project Management:
  • Proven experience leading or supporting regional or cross-functional projects
  • Highly organized with strong attention to detail and execution discipline
  • Mobility:
  • Valid U.S. driver’s license preferred; ability to travel within the region for store visits and meetings as needed
  • Work Environment & Expectations
  • Fast-paced, multi-unit retail/food service environment
  • Requires strong cross-functional collaboration and adaptability
  • Role may require periodic travel within different states
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Augusta, GA

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

All Other General Merchandise Retailers

Posted

11 days ago

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