Small Business Account Manager, FSI

WHAT YOU'LL DO: Become an Egnyte product expert including the product's technical workings and practical business application Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte's service Drive regular account reviews with customers and provide strategies to optimize return. Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements

Location: Raleigh, NC – Hybrid. Candidates must reside within 50 miles of our Raleigh office and work onsite 3 days per week.

YOUR QUALIFICATIONS: Experience selling SaaS into Financial Services Proven ability to understand specific customers' needs and provide solutions Experience working across multiple, internal teams to resolve customer issues quickly and effectively Excellent communication skills (writing, listening, phone)A team player capable of high performance and flexibility working in a dynamic environment College degree or equivalent work experienceCOMPENSATION:Our compensation reflects the cost of labor across U.S. is $28.00 to $30.00 hourly. Compensation may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. Commission: 33,000 annually, uncappedBENEFITS:Competitive salaries and comprehensive benefits 15 days of Paid Time Off (PTO) Paid holidays and sick time 401(k) with company match Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland Gym, cell phone, and internet reimbursement Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more Your own Egnyte account with lifetime access Health Joy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place One Medical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity: Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.#LI-TJ1