Director of Knowledge Management

Who We Are: At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country. Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.Working with Us - Come and "Be Benesch!" We are one of the fastest growing firms in the nation, and have offices in Chicago, Cleveland, Columbus, Miami, New York City, San Francisco, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team. Director of Knowledge Management Benesch is proud to announce the opening for a Director of Knowledge Management in our New York office! This position is hybrid and has work from home flexibility.

Position Summary: Are you searching for the challenge of building, establishing and creating, from the ground up, a cutting-edge knowledge management department? Are you looking for an opportunity to work with and report directly to C-Suites to see this vision of growth take shape? Have you been looking for an opportunity to tie your knowledge management experience to assessing and meeting the demands of an organization's clientele? Then our opening for a Director of Knowledge Management is the opportunity you've been waiting for! This role is for the individual who is looking to own the full lifecycle and development of Benesch's newly created knowledge management department and help it climb the AmLaw ladder. The Director of Knowledge Management will build, lead, and scale the Firm's Knowledge Management function. As a foundational component of the Innovation Department, Knowledge Management will serve as the institutional infrastructure that makes practice transformation, responsible AI deployment, and legal workflow redesign possible. The Director is charged with moving the Firm from a repository model of knowledge management to a modern, AI-enabled knowledge function that captures, curates, and surfaces the Firm's collective expertise at the point of need within practice workflows. This hands-on senior builder role will expand as the Firm's needs and capabilities mature. The Director of Knowledge Management owns the knowledge curation lifecycle, serves as the Innovation team's primary practice-facing touchpoint for understanding deep practice needs and translating them into scalable innovation priorities. The Director also partners with Information Governance and Data Governance on shared taxonomy and data classification and serves as the primary internal source of governed practice content.

Essential Functions: Knowledge Management Strategy & Client-Driven Prioritization Design and lead the evolution of knowledge management from a simple repository model towards an active, workflow-embedded and AI-empowered function that surfaces precedent, expertise, and institutional insight at the point of need. Assess current knowledge management maturity across practice groups and develop a sequenced plan with defined deliverables and success criteria. Prioritize the knowledge management roadmap using client-demand signals to focus KM effort on client impact and align knowledge management priorities with the Firm's innovation portfolio. Present knowledge management priorities, progress, and outcomes to the Firm leadership. Curation and Data Partner with Practice Group leaders to identify knowledge gaps and prioritize curation across practice areas. Establish quality gates and a governed-content lifecycle covering ingestion, classification, review, and retirement of knowledge assets. Work with the Data team to define, enforce, and maintain data and taxonomy standards. This includes practice-specific experience data taxonomies and related processes that reflect each practice's needs, terminology, and workflows and improve the surfacing of institutional knowledge. Ensure that all knowledge management initiatives operate within Firm compliance requirements, retention policies, and client-imposed restrictions from the outset. AI Enablement & Retrieval Foundation Lead prioritization to connect curated knowledge assets to the Firm's AI platforms, automation tools, enterprise search, and other practice technologies so attorneys can access governed, source-of-truth content directly within the tools and workflows they use. Coordinate with Risk & Information Governance to enforce privilege and client-restriction controls within the retrieval layer where appropriate. Adoption, Measurement & Partnership Partner with the Change & Enablement Lead, Professional Development, practicing attorneys, and practice groups to drive adoption of knowledge resources and processes, ensure assets reflect how lawyers actually work and are integrated into daily workflows. Define and report outcome metrics, including usage, retrieval quality, behavior change, and workflow impact, as part of the innovation portfolio's measurement framework. Connect knowledge management outcomes to client-visible measures such as turnaround time, consistency of work product, and responsiveness,