Customer Support Technician
harvey nashSpringfield, MA
Customer Support Technician
L3
harvey nashSpringfield, MAtoday
Occupations
Customer Service RepresentativesComputer User Support SpecialistsComputer Network Support SpecialistsJob Title: Customer Support Technician
Location: Remote
Duration: 12+ Month Contract Job Summary
We are seeking a customer-focused Customer Support Technician/Desktop Support I / Technical Support Specialist to provide accurate and timely technical assistance to customers via phone, email, and chat. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a commitment to delivering exceptional customer service in a fast-paced support environment.
Key Responsibilities:
Provide technical support to customers through telephone, email, and chat channels.
Troubleshoot software and technical issues while meeting established service level agreements (SLAs).Educate customers on product functionality, features, and best practices.
Accurately document and manage support incidents within ticketing and incident management systems.
Advocate for customers by tracking reported issues through resolution.
Collaborate with Development, QA, and Implementation teams to identify and resolve product-related issues.
Validate, document, and report software defects and design concerns.
Assist with testing and validation of new product releases and enhancements.
Participate in team meetings, training sessions, and knowledge-sharing initiatives.
Support special projects and additional responsibilities as assigned.
Maintain a professional, customer-focused approach in all interactions.
Apply now (opens in a new tab)
Level
JuniorL3
Location
Springfield, MA
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
today
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