Administrative Assistant I

Category: Non-Bargaining

Responsibilities: Provide comprehensive administrative support to the Program Attorney and Citizenship Department, ensuring efficient daily operations and workflow management. Serve as a primary point of contact for members, demonstrating professionalism, discretion, and high-quality service. Manage complex calendars, schedules, appointments, meetings, and conferences; coordinate logistics and resolve scheduling conflicts as needed. Screen and direct incoming calls, inquiries, and correspondence, maintaining confidentiality and sound judgment. Register and assist members in person and by phone who seek citizenship or other immigration-related services. Prepare, proofread, and distribute departmental correspondence, reports, and certified mail documentation. Generate reports and perform data entry, with a high degree of accuracy. Maintain and monitor departmental records and the Document Management System to ensure accuracy, organization, and compliance with established procedures. Process departmental mail and maintain organized electronic and hard copy filing systems. Coordinate and support outreach events by preparing materials and assisting with event logistics. Complete special projects and perform additional duties as assigned by management. Consistently meet departmental performance standards, including attendance, punctuality, dependability, and quality of work.