Restaurant General Manager - Premier Restaurant Group

About Us: We are an ambitious restaurant group with established locations in the Grand Rapids, MI area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through Bib Gourmand-level service and operational excellence. We're expanding with plans for additional locations and seeking a passionate leader to drive our mission at the unit level.

Position Overview: We are seeking an exceptional General Manager to lead one of our flagship locations in Grand Rapids, creating unforgettable guest experiences while building and developing our hospitality culture. This role oversees 100+ team members and serves as the cornerstone of our operational excellence and service standards. The ideal candidate will be a hospitality professional who thrives on creating genuine connections with guests and developing talent within their team.

Key Responsibilities: Culture & Hospitality LeadershipChampion and embody our commitment to Bib Gourmand-level service excellenceBuild and maintain a culture of genuine hospitality where every guest feels valuedCreate an environment where team members are passionate about delivering exceptional experiencesLead by example in all guest interactions and service standardsOperational ExcellenceOversee all aspects of daily restaurant operations ensuring consistency and qualityManage P&L responsibility with focus on sustainable profitabilityImplement and maintain systems that support exceptional service deliveryEnsure compliance with all health, safety, and regulatory requirementsTeam Development & ManagementLead, inspire, and develop 100+ team members across all departmentsIdentify and nurture talent for internal growth and advancement opportunitiesCreate development plans that build careers, not just fill positionsFoster a collaborative environment where team members feel invested in the restaurant's successGuest ExperienceMaintain unwavering focus on creating memorable dining experiencesAddress guest concerns with grace and hospitality-focused solutionsBuild relationships with regular guests and create a sense of communityContinuously elevate service standards to exceed guest expectationsStrategic PartnershipCollaborate with ownership and operations team to advance company-wide goalsContribute to the mission of establishing the restaurant group as the region's premier hospitality destinationSupport expansion efforts through operational excellence and culture developmentSchedule & Work-Life Balance5-day work week with structured scheduling50-53 hours per week across five 10-hour daysOne close per week maximum to maintain work-life balanceCompetitive time-offQualificationsRequired Experience 5+ years of progressive leadership experience in upscale/fine dining environmentsProven success managing teams of 75+ employeesStrong financial acumen with P&L management experienceTrack record of building service culture and developing talentLeadership QualitiesGenuine passion for hospitality and creating exceptional guest experiencesAbility to inspire and motivate large teams toward common goalsStrong emotional intelligence and interpersonal skillsResilient leader who thrives in dynamic, fast-paced environmentsNatural mentor with commitment to developing othersCultural FitDeep appreciation for the art of hospitality over operational efficiency aloneBib Gourmand service mindset focused on genuine experiencesAlignment with our mission to be the premier hospitality destinationSomeone who sees restaurant management as a calling, not just a jobWhat We OfferCompetitive CompensationBase salary: $80,000 - $90,000 Performance-based bonus opportunitiesComprehensive benefits packagePaid time off and flexible scheduling