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HVAC Service Dispatcher

L3

redmonds complete comfortLock Haven, PAyesterday

$18.00 to $21.00 per hour

Occupations

Dispatchers, Except Police, Fire, and AmbulanceHeating, Air Conditioning, and Refrigeration Mechanics and InstallersCustomer Service Representatives

Industries

Plumbing, Heating, and Air-Conditioning ContractorsWarm Air Heating and Air-Conditioning Equipment and Supplies Merchant WholesalersSteam and Air-Conditioning Supply
Job Description: Redmond's Complete Comfort | Lock Haven, PAWe are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.
Why Work With Us?
  • Join a company known for its integrity and commitment to positively impacting the community.
  • We care about your well-being and support both your professional and personal needs, including your family.
  • Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.
  • Could-based dispatch software - We use Service Titan (no paper!)Consistent weekly pay scheduleHVAC Service Dispatcher:
  • This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner.
Pay Range: $18.00 to $21.00 per hour | depending on experience Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required Benefits: Health Insurance: Company covers 75% of the employee premium, 25% for dependents Retirement Plan: IRA with 3% company match3 PTO / sick days 6 paid holidays + 2 paid floating holidays (Easter & your birthday)!40 hours paid vacation
What You Will Be Doing:
  • Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers
  • Assist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and services
  • Organize and manage service appointment scheduling
  • Coordinate technician dispatching and daily routing
  • Handle warranty submissions and equipment registrations accurately
  • Maintain organized warranty and return documentation in both digital and paper formats
  • Process warranty claims and keep all related files up to date
  • Inform customers about available products, services, and company offerings
  • Support outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-ups
  • Update and maintain customer profiles, records, complaints, and communication history
  • Deliver exceptional customer service and ensure a positive customer experience
  • Utilize Service
  • Titan CRM and dispatch software daily for scheduling, customer management, and workflow tracking
What We Are Looking For:
  • High school diploma or equivalent1 + year of customer service experience Proficient in basic computer applications, including Microsoft Word, Excel, and Outlook
  • Professional, courteous, and approachable attitude when assisting customers
  • Strong written and verbal communication abilities
  • Excellent customer support and relationship-building skills
  • Strong attention to detail with accurate typing and data entry capabilities
  • Capable of handling multiple tasks while resolving issues efficiently
  • Previous experience or familiarity with the HVAC or plumbing field is considered an asset
Apply now
Apply now

Level

JuniorL3

Salary

$18.00 to $21.00 per hour

Location

Lock Haven, PA

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

yesterday

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