Client Experience & Retail Operations Assistant

Position Summary: Cristy Cali Jewelry is hiring a Client Experience & Retail Operations Assistant to be the primary voice and face of our brand for every customer, collector, and wholesale partner who reaches out or walks through our door. This role leads all customer communication across phone, email, live chat, text, and social media, and serves as the steward of our private showroom, including Saturday retail hours and private appointments. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Secondarily, this person supports our Retail Operations Coordinator with product page development and steps in wherever the team needs a hand. We're a small, close-knit team, which means everyone wears multiple hats — we're looking for someone who genuinely wants to contribute, be of service, add value, and help make a real difference in a growing company. This is an ideal role for someone who loves jewelry, thrives on organization, and genuinely enjoys taking care of people.

This role is designed as an entry point into a real career path, not a fixed position. Cristy Cali Jewelry is building a wholesale and B2B business, and the person who steps into this role has the opportunity to grow with it. Within 6-12 months, the expectation is to become a Wholesale Specialist (or Retail Partner Success Manager) — fully owning the relationships, systems, and processes for our current wholesale accounts, with pay increasing as this responsibility deepens and additional accounts are added. Beyond that, the opportunity is uncapped. As our wholesale pipeline grows, this person can move into business development: launching small B2C pop-up events, securing trunk show opportunities locally and in Austin, building our presence at industry events, and eventually leading our push into larger trade shows such as JCK. Incentive compensation will be introduced as this person begins generating new B2B and B2C business. Room to GrowThis role isn't a fixed position — it's a starting point. xmcpwfu Cristy Cali Jewelry is actively building our wholesale and B2B business, and there's real opportunity for the right person to grow with it. As you build expertise managing our current retail partner relationships, there's a path toward taking on more ownership of our wholesale strategy — and beyond that, toward leading business development efforts like pop-up events, trunk shows, and eventually industry trade shows. We believe in growing our team members alongside the business, and we're looking for someone who's excited to grow with us.