Bilingual Spanish Customer Care Representative II

Bilingual Spanish Customer Care Representative II (04FDA) US-FL-Melbourne Bilingual Spanish Customer Care Representative II Percepta brings first-class service across each market we support. As a Bilingual Spanish Customer Care Representative II in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers. The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone. What You Bring to the Role: Bilingual in both Spanish and English, must pass assessments for speaking and writing. High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferredExperience or interest in working with technology is preferredExperience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers Ability to learn quickly and eagerness to learn new techniques and skills Highly organized, detail oriented, and able to thrive in a fast paced, changing environment Strong team building skills, to work well within a close team environment self-sufficient, resourceful and works well with minimal supervision What You Can Expect: Start Date is November 2, 2026 Base pay of $15.00 per hour plus $2.00 bilingual premium for $17.00 total per hour. Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs Employee Rewards Program Must live within 45 miles of the office at 1320 S Babcock St, Melbourne, FL 32901.An 8-hour shift, 5 days/week would fall somewhere in between. Must be open to any shift. Shifts assigned during training. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow. Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction. Leave it better We take ownership and leave every process, person, and place better than we found it. Win together We succeed as onecelebrating, supporting, and showing up for each other. Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.