Chief Services Officer (CSO)

About the Role: The Company is seeking a Chief Services Officer (CSO) to play a pivotal role in its strategic evolution. The CSO will be a key member of the executive leadership team, with a focus on advancing operational excellence and organizational performance. This includes overseeing a diverse portfolio of services, assessment programs, technology, data resources, and member experience. The successful candidate will work closely with senior leadership, the Board of Directors, and external partners to ensure effective execution, strengthen operational alignment, and identify opportunities for process and service delivery improvement. Technology, data, and artificial intelligence will be integral to the role, supporting the company's mission to meet the evolving needs of its member boards and the broader medical regulatory community. Applicants for the CSO position at the company should be accomplished enterprise operations leaders with a strong business acumen and a proven track record in leading complex, multi-unit organizations. The role requires the ability to translate strategy into execution, optimize operations, and drive performance across interconnected functions. The ideal candidate will have a graduate degree in a relevant field, such as an MBA, MPH, or a technical degree in data sciences or information systems. Emotional intelligence, interpersonal effectiveness, and the ability to build trust and foster collaboration are essential. The CSO will be expected to lead by influence, rather than authority, and to create an environment of engagement, accountability, and shared purpose. Hiring Manager Title President and CEOFunctionsAccount Management/Optimization OperationsSales/Revenue