ER Client Service Supervisor

Client Service Representative – EVCC Saginaw

Communicate clearly and compassionately with clients and the clinical team Welcome clients and help make sure they’re seen by a doctor as quickly as possible Help clients understand and navigate financial options Work with the team to keep cases moving smoothly Coordinate with referring veterinarians and get medical records where they need to go Accurately enter client and patient information Process payments and help keep things financially organized Keep the front desk clean, organized, and welcoming Make sure every client leaves with the information and support they need Leadership Responsibilities This role also has a supervisory component, so you’ll help lead, coach, and level up the Client Service team. You’ll: Lead onboarding and training for new CSRs Help evaluate CSR performance alongside the Hospital Manager Assist with recruiting and interviewing future CSRs Own the Client Service schedule, identify coverage gaps, and optimize staffing Lead Client Service department meetings with the Hospital Manager Keep clinical teams, DVMs, and hospital leadership in the loop on important updates and improvement opportunities Run client service, hospitality, and communication trainings Be a go-to person for client review concerns alongside the Hospital Manager and Medical Director Assist with Accounts Receivable, End of Day, and Vet Billing audits and reconciliations Perform regular quality checks on things like phone calls, check-in/check-out, client communication, and status updates What You Bring We’re looking for someone with: 2+ years of client service experience Lead or supervisory experience preferred Veterinary experience is a bonus, but absolutely not required Strong computer and practice management software skills The ability to stay calm, kind, and professional when things get stressful Excellent organization, attention to detail, and multitasking skills A flexible, positive, “let’s figure it out” attitude Availability to work evenings, weekends, and holidays as needed The Perks We want you to have a career you actually enjoy, so we’ve got some pretty solid benefits: Competitive compensation based on experience + industry benchmarks Healthcare benefits starting Day 1 Comprehensive vision + dental coverage 401(k) with a 4% company match Short- and long-term disability + life insurance High technician-to-DVM ratio Current equipment + technology so you can focus on the work, not fighting with outdated tools Competitive CE allowance because we want you to keep growing Veterinary care discounts for your own pets Flexible scheduling to help keep that work-life balance intact Referral rewards — because your friends deserve a great job too Major growth potential