ServiceNow Solutions Specialist / Scrum Master (Contingent)

Job Summary: The Solutions Specialist serves as the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing the client's inventory system built on ServiceNow and Nuvolo. This individual collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures that all enhancements, maintenance activities, accessibility requirements, and platform upgrades are successfully delivered. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities: Lead Agile software development and operations activities Serve as Scrum Master, facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communicationsDevelop and apply advanced methods for ServiceNow and Nuvolo configuration and customizationAnalyze business requirements and translate them into technical solutionsCreate system specifications, design artifacts, workflow designs, and configuration documentationSupport Operations & Maintenance (O&M) activities, including defect remediation and technical troubleshootingSupport ServiceNow and Nuvolo platform upgrades across all environmentsEnsure all deliverables comply with WCAG, Section 508, and accessibility standardsParticipate in demonstrations, user acceptance testing support, deployment planning, and production releasesCollaborate with Government personnel to prioritize product backlog items and sprint deliverablesContribute to transition-in and transition-out planning activitiesSupport preparation of monthly status reports and project documentationRequirementsMinimum five (5) years of experience implementing, configuring, and supporting ServiceNow solutions Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience) Experience with ServiceNow Asset Management and workflow automationExperience with Nuvolo applications and integrationsExperience supporting Agile software development programsSAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum MasterStrong communication and stakeholder engagement skillsPreferred QualificationsExperience supporting Federal Government clientsDemonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirementsKnowledge of ServiceNow upgrades, release management, and platform administrationFamiliarity with USPS, inventory management, logistics, or asset management systemsServiceNow Certified System Administrator and/or Certified Implementation Specialist certificationsTravel RequirementsThis is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

EEO Statement: Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact for assistance. Equal Opportunity Employer/Veterans/DisabledU.S. Work AuthorizationApplicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available. BenefitsSalary Range: $150,000–$170,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development