Service Manager

Service Manager (Liquid Cooling Projects)

Take full ownership of liquid cooling projects throughout the entire project lifecycle, including planning, milestone management, risk control, execution, and customer acceptance. Coordinate with customers, internal teams, contractors, and third-party service partners to ensure successful project delivery. Manage project schedules, quality standards, resource allocation, and change requests. Ensure projects are completed on time, within budget, and in accordance with quality requirements.2. Customer & Service Provider Management Serve as the primary operational point of contact for customers throughout the project and service lifecycle. Manage third-party service providers to ensure onsite services are delivered in compliance with company standards and customer requirements. Monitor service provider performance, including response time, service quality, documentation accuracy, and issue resolution effectiveness. Coordinate among customers, service partners, and engineering teams to resolve onsite technical and operational issues.3. Service Operations Improvement Support a smooth transition from project delivery to after-sales service operations. Improve service processes, documentation systems, reporting mechanisms, and operational workflows. Provide field feedback to engineering and product teams and drive continuous improvement initiatives.