Wireless Operations Analyst

Required Skills: Fulfill requests for wireless feature changes, program changes, service interruptions, cellular services, 3P access requirements, transfers of billing responsibility, porting lines to other carriers, etc. Identifies and resolves technical issues in mobile apps on both iOS and Android platforms. Collaborates with cross-functional teams to investigate and resolve mobile app problems. Proficient in managing and configuring Intune for mobile devices management (MDM) and mobile application management (MAM) solutions for Intune Company Portal Experience. Process orders for new client Wireless equipment including collecting mailing address and ordering/shipping the correct assets based on the employee role. Perform executive support including in-person device set ups, answer questions regarding the proper use of client equipment, the client mobile applications and the client Wireless programs in accordance with established client policies. IT Analyst will be responsible for researching and refreshing outdated devices providing an updated corporate device. Ensures to educate corporate users on the compliance settings to protect corporate data on mobile devices. Troubleshoots network connectivity and device functionality to ensure optimal customer satisfaction. Provide customer support through Service Requests/Incidents. Support and facilitate incidents towards Return to Service ("RTS")Monitor and coordinate to resolve system/application issues. Support care, maintenance, and inventory of client wireless hardware assets. Support and maintain Knowledge Management content. Collaborate with other teams for resolve incidents. Participate in weekly wireless team meetings/level set.