FN Care Technology Expert

Your responsibilities: Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products. Collaborate closely with other teams to drive issue resolution. Reproduce and isolate issues in lab environments for deeper analysis. Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.Conduct root cause analysis and recommend corrective actions. Develop and maintain knowledge base content to enhance team efficiency and customer support. Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities. Work with the Care Innovation team to integrate Automation/AI for improved Care delivery. Participate in on-call weekend rotation (48 hrs) every 1.5 months. Your skills and experience: Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master's degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work experience.

Must have: 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues; Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues; Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network; Must have 2 years of experience troubleshooting WiFi related issues; Must have 1 year of experience in LTE and 5G signaling. Employer will accept any suitable combination of education, training, or experience. TO APPLY: Email CV to us.jobs@nokia.com with Job Code TX26-2509554 in subject line. If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package. Some of our benefits in US:Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D – Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About Us: Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process: We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. Job Info Job Category Customer Services Degree Level Bachelor's degree Job Schedule Full time Job Type Experienced Job Identification 41125 Role Type Individual contributor Salary Range $126,012 – $166,515 per year Experience level Experienced Locations 3201 Olympus Boulevard, Dallas, Texas, 75019-4520, US (Hybrid)Regular or Temporary Regular