Service Manager/Service Writer

Job Summary: We are looking for a Auto Repair Service Manager/Writer to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service Techs, addressing customer inquiries, and managing required documentation. Responsibilities Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability Ensure repairs and maintenance tasks are completed in a timely manner Collaborate with employees on best practices for improving sales and customer service techniques Oversee day-to-day operations of the service techs Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications: High school diploma or GED required bachelor’s degree preferred Valid state-issued driver’s license and clean driving record are required Experience with Mitchell 1 and Pro demand preferred At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required Able to speak Spanish preferred Able to lift 50 pounds preferred