Customer Service Representative

Job Posting Order Entry Representative is responsible for processing orders, addressing customer inquiries and complaints, and acting as a liaison between the client and the company's internal departments. Order processing: Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery. Customer liaison: Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production. Request coordination: Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates. Complaint resolution: Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed. Record maintenance: Maintain accurate and organized customer files and detailed records of all interactions and transactions. Inventory management: Manage and reconcile on-hand inventory levels against customer orders and forecasts. Product knowledge: Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers.