Customer Success Leader Enterprise Growth & Retention

HappyRobot Inc. is seeking a senior leader to own post-sale success for enterprise customers and drive company-wide customer outcomes. You will partner with Sales, Product, and Engineering to ensure top accounts receive strategic alignment, value realization, and long-term retention. You will build and scale the Customer Success team, set the vision, structure, and operating rhythm, and own metrics like retention, net revenue retention (NRR), and expansion across the base.