Specialist Business Operations Lead

Under the general direction of VP of Operations, this position will perform a variety of operational and accounting functions. There must be a coordinated and consistent approach to risk management operations. Responsible for solid understanding of deposit operations and legalities that can arise. Role serves as a point of contact for escalated inquiries. Responsibilities are moderate to complex and have a regulatory, monetary, or potential reputational risk impact if not handled in a timely manner. Interacts with both customers and staff on areas of concern. Range of normal duties to include file maintenance, fraud processing, legal requests such as subpoenas, levies, and inquiries, New CD and CD renewal amendment processing, preparation of unclaimed property report, dormant account monitoring and resolution, return mail research, digital payment troubleshooting, wire transfer processing to include UBB creation or verification under dual control, updating customer debit card profiles due to customer travel requests or Enfact cases, monitoring POS disputes, and document imaging responsibilities. Other duties may include exception item processing (EIM), mobile deposit processing, reconciliation of ATMs and teller activities for both locations, decision-making on large dollar-hold items, monitoring contact us and e-star logs and referring inquiries to appropriate department, and hard-copy document filing. As this position evolves, may learn some cash management tasks. Individual is responsible for ensuring compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: ACH Rules, BSA and OFAC requirements, Regulation DD, Regulation E, Reg Flag, and Regulation CC.Specialty: Core Processing, Fraud Compliance, Legal Requests, Unclaimed Property Filing, Digital Payment Platforms, Digital Payment Troubleshooting Professional knowledge generally acquired through Associates or Bachelor's degree program.~ Ability to demonstrate knowledge and business acumen in bank operations.~1-3 years in customer service role~3-5 years of extensive experience in bank operations environment.~ Experience working with fraud cases.~ ECCHO Rules for Check Education and Compliance~ Working knowledge of Excel, Microsoft Word, and Outlook~ Hours: 8:30 - 5 Monday - Friday** Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities