Server - Grain, Hilton Norfolk The Main

Overview: A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience Responsibilities Level One Know all aspects of the menu and daily specials. Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell. Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company. Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages. Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks. Anticipate guest needs, such as replenishing beverages & condiments. Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures. Maintain station cleanliness & organization throughout shift. Complete all assigned opening, running, & closing side work.