General Manager

As General Manager, you are responsible for leading a dedicated team of employees to ensure the success of each of the following operations: The Black Cow Bistro, Events at The Gables, and once opened, The Inn at The Gables. The General Manager reports directly to the business owners. Duties & Expectations: Oversees day-to-day operations, providing support as needed and seeking opportunities to build team morale and guest rapportEngages with guests regularly and responds to guest issues or feedback in a timely manner and with genuine concern and careOversees recruiting, selecting, hiring and retaining talented and skill-matched hospitality enthusiasts for all positions within the operationManages the performance of team members, providing feedback with sensitivity and care in a timely fashion to maintain a productive and healthy work environmentEnsures compliance with established health and safety policies and procedures, always leading by exampleManages operational budget, including forecasting, P&L accountability, COGs, inventories, and laborMaintains clear order guides and inventory records in order to accurately estimate future supply needsSeeks out new product and opportunities for improving the operation and its profitability, partnering with our marketing team to support any new initiatives, Researches new vendors and regularly reviews COGS reports for price changes, updating order guides as necessaryEnsures preventative maintenance of all facility and equipment is completed according to company standardsResponsible for following and holding others accountable to all company cash handling and loss preventions policies and proceduresAccountable for all employee relations, worker’s compensation, and guest injury reporting and follow upGenuine enthusiasm for providing and coaching others to provide outstanding food, beverage, hospitality and serviceQualifications: Minimum of (5) years experience in restaurant managementMust display ethical conduct and lead by example at all timesAbility to communicate effectively in order to develop and maintain professional relationships with co-workers, vendors, and guestsAdvanced written and verbal proficiency of the English language is necessary for this role. Spanish language skills are a plusMust possess excellent time management skills, with the ability to prioritize yours and others’ work and time in order to meet deadlines and objectivesMust demonstrate a technical aptitude to utilize company systems, POS systems, email and Microsoft or other software programs as neededServSafe and RAMP certification requiredPhysical Demands: This position is very active and requires the ability stand, walk, bend, kneel, stoop, and crouch consistently throughout an 8-10 hour work dayMust have the ability to lift and move up to 50lbsOther: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice