Guest Service Specialist

As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: - Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue - Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications The Team at the DoubleTree by Hilton Hotel San Jose is currently seeking their next Guest Service Agent to join the team. The ideal candidates will possess: - Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays. - Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette. -...