Patient Care Coordinator

Location: Optum Physical Therapy - 3 Delaware Drive, Lake Success, NY 11042 Pay Rate: $19/hr (Paid Weekly)

Schedule: MondayFriday; primarily closing shifts Monday, Wednesday, and Friday, with mid shifts Tuesday and Thursday. Flexibility available. Contract to Hire: 08/31/2026 to 08/31/2027 Allmed Benefits: Vision, Health, Dental Insurance and 401(k)

Position Overview: We are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations. The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.

Key Responsibilities: Greet and assist patients in a professional and welcoming manner. Check patients in and out efficiently and accurately. Collect patient payments and maintain accurate payment records. Answer incoming telephone calls and assist patients with questions and requests. Provide exceptional customer service while maintaining patient confidentiality. Prioritize patient needs and accommodate patients whenever possible. Assist with daily administrative tasks and office operations. Maintain and update spreadsheets and other administrative records. Ensure patient information is entered and maintained accurately. Communicate effectively with clinical and administrative staff. Help maintain an organized and professional front-desk environment. Perform other administrative duties as assigned.

Required Qualifications: Previous customer service experience required. Healthcare or medical office experience strongly preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional, friendly, and patient-focused demeanor. Strong attention to detail and accuracy. Comfortable working with computers, spreadsheets, and office software. Ability to work effectively in a fast-paced healthcare environment. Reliable attendance and flexibility with scheduling. Schedule The preferred schedule includes: Monday: Closing shift Tuesday: Mid shift Wednesday: Closing shift Thursday: Mid shift Friday: Closing shift Flexibility is available for the right candidate.