Front Desk

Education and Experience: High school diploma or equivalent. Two years minimum experience in medical practice.

Essential Skills and Abilities: Excellent customer service and communication skills. Ability to work as a team member. Management of multiple tasks simultaneously. Motivation to succeed. Empathetic personality giving attention to patient's needs and concerns. Strong organization with attention to detail. Respectful treatment of patients and co-workers.

RESPONSIBILITIES: 1. Patient Check-InChecks patients in, greeting everyone in a pleasant and professional manner. Tracks patients in the reception area and communicate with them, as needed. Evaluates chart data to verify all information has been received, completed, and signatures obtained. Scan patient's insurance card and photo identification. Ensures that proper authorization or referral is collected from the patient. Assists patients in obtaining authorization or referrals that have not been received by the practice. Enters all new patient demographic information into the computer. Places charts in bin for specific physician or technician. Marks arrival time of patients in office and make sure that patients are seen on time. Patient Check-OutReviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician. Charges are posted to encounter. Payment is collected and posted for any copay, coinsurance, and patient balance due. Itemized bill is printed as receipt for patient. Schedules patient return appointments as indicated on encounter form.