Salesforce Business Analyst

Key Responsibilities: Partner with business stakeholders to gather requirements, understand business processes, and translate business needs into effective Salesforce solutions. Facilitate discovery sessions, workshops, and stakeholder meetings to identify process improvements, automation opportunities, and business requirements. Support and optimize Salesforce Sales Cloud and Service Cloud processes across multiple business areas. Lead change management activities, including user adoption, training, communications, and stakeholder engagement. Collaborate with Salesforce administrators, developers, project teams, and business stakeholders to ensure solutions align with business objectives. Document business requirements, functional requirements, process flows, user stories, and acceptance criteria. Identify opportunities to improve Salesforce processes, workflows, automation, and overall user experience. Help support the organization’s evolving Salesforce strategy, including early-stage initiatives around Data 360.Participate in testing, user acceptance testing, deployment, and post-implementation activities.

Qualifications: Strong experience as a Salesforce Business Analyst in complex business or enterprise environments. Hands-on experience working with Salesforce Sales Cloud and Service Cloud. Strong understanding of Salesforce capabilities, business processes, requirements gathering, and solution design. Experience facilitating workshops, discovery sessions, stakeholder meetings, and requirements-gathering activities. Strong experience with process improvement, business analysis, user stories, acceptance criteria, and functional documentation. Experience supporting Salesforce implementations, enhancements, testing, deployment, and user adoption. Strong communication and stakeholder management skills, with the ability to effectively bridge the gap between business and technical teams. Experience working closely with Salesforce administrators, developers, architects, and project teams. Exposure to Salesforce Data 360 or broader Salesforce data initiatives is a plus. Must be comfortable working 2–3 days onsite in the DC area. Must be authorized to work in the United States.