Specialist, Donor Support Services

Specialist, Donor Support Services The Donor Support Services Specialist will resolve constituent donation inquiries, including service desk requests, telephone inquiries, and internal staff requests. Essential functions and responsibilities include, but are not limited to: Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone. Collaborate with others within the organization to research constituent inquiries. Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests. Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries. Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules. Assist in the development and documentation of operational processes.

Position Grade & Compensation: Grade 503 Exempt; The Alzheimer's Association's good faith expectation for the salary range for this role is between $50,000 - $56,000.