Mailroom Clerk (Start Next Week)

Qualifications: High school diploma or GED completed. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Reliability and consistency in attendance and performance. Ability to follow detailed instructions accurately. Looking to start people as soon as next week!

Work Environment: This is an onsite role in an open-concept office and fulfillment space, where you work Monday through Friday on one of two shifts: 6:00 a.m. to 2:30 p.m. or 7:00 a.m. to 3:30 p.m. You may be required to work mandatory overtime during peak project periods, including up to two hours of overtime on Saturdays. The workspace consists of long tables where you can choose to sit or stand while assembling kits and performing labeling and packaging tasks. The environment is fast-paced and productivity-focused, with a strong emphasis on accuracy, confidentiality, and teamwork. You may listen to music while working, but personal phones must be put away at all times, as phone usage is considered a major violation. Attendance, punctuality, and clear communication are highly important. The organization offers paid time off after 30 days, paid holidays, seasonal bonus incentives tied to attendance and performance, and opportunities for seasonal return with tiered pay raises. The culture emphasizes inclusivity, career growth, and mission-driven work that supports people on their journey to better health.

Job Description: The Fulfillment Specialist plays a key role in preparing, labeling, and assembling at-home testing kits and related materials for shipment to customers. In this position, you manage and process customer orders, ensure accuracy and confidentiality of patient information, and support a fast-paced fulfillment and mailroom environment. You work closely with cross-functional teams to resolve issues, meet productivity standards, and contribute to a mission-driven organization focused on improving access to healthcare.

Responsibilities: Perform daily fulfillment tasks such as labeling, hand-assembling kits, recording and maintaining records, copying, printing, and other clerical duties using appropriate computer programs. Accurately label kits with patient information and verify that each kit is complete and correct before shipping to the customer. Fulfill mail orders while consistently meeting or exceeding productivity and quality standards. Pull the correct product for each customer and ensure it is placed in the appropriate box with the correct label. Maintain strict confidentiality and comply with HIPAA requirements when handling sensitive data such as addresses and phone numbers. Manage, coordinate, and fulfill customer orders, including those associated with Medicare and Medicaid services. Serve as a subject matter expert on order fulfillment processing and act as a key resource to sales and other internal teams. Partner with other functions to resolve or escalate issues that may prevent on-time order fulfillment. Track all orders using delivery and tracking software to ensure accurate and timely shipment. Prepare outgoing mail for delivery by mail carriers, including sorting and organizing packages and envelopes. Use scanning equipment to capture and record information about packages and shipments. Create and print shipping labels for outgoing packages and ensure they are applied correctly. Support general mailroom activities such as opening, filing, sorting, and organizing mail as needed. Assist with inventory-related tasks, including tracking materials used for kit assembly and fulfillment. Work flexibly across fulfillment, kit creation, and lab-side tasks as volume and demand require. Communicate effectively with team members and supervisors regarding attendance, workload, and any issues impacting fulfillment. Adhere to all workplace policies, including data privacy, safety, and productivity expectations.

Job Type & Location: This is a Permanent position based out of Hoffman Estates, IL.

Pay and Benefits: The pay range for this position is $17.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Hoffman Estates, IL.Application Deadline This position is anticipated to close on Sep 30, 2026.