Shift Leader - Columbia City

What You'll Do: Lead Great Shifts Open and close the shop with confidence Delegate tasks, assign breaks, and keep service flowing smoothly Stay calm during rushes and help the team succeed. Deliver Excellent Hospitality Model kind, generous hospitality every shift Make sure every customer feels seen and welcomed Handle customer concerns with warmth and professionalism Support & Develop the Team Coach teammates in real time using clear, supportive feedback Share priorities, updates, and wins with the next lead or captain Help maintain a positive, collaborative team culture Keep the Shop Running Smoothly Follow cash-handling, security, and key-holding procedures Operate Square POS, including special transactions Maintain cleanliness, food safety, and organization standards Who We're Looking ForA reliable, people-first leader who enjoys supporting others Experience leading or supporting a team in a fast-paced, customer-facing environment (prior shift lead or supervisory experience a plus) Strong communication skills and a calm presence under pressure Availability for late nights, weekends, and peak summer months

Compensation & Benefits: $28.00/hr, with room to grow Pay growth: A 1%2% merit raise for every 1,800 hours worked, plus an annual cost-of-living adjustment based on the Seattle CPI Time off: Paid Sick & Safe Time and PTO after 6 months Health: Zero-premium medical, dental, and vision for eligible employees Holidays: Four time-and-a-half holidays per year Extras: ORCA transit pass, $50 non-slip shoe stipend, Employee Assistance Program(EAP), and 401(k) with employer match Family support: Childcare subsidies And yes - all the ice cream scoops you can eat