Customer Service Professional

L3

arvigMelrose, MN2 days ago

$ 20.66/hr

Customer Service Professional$ 20.66/hr. Arvig: Committed to Service, Dedicated to YouJoin one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference
What You'll Do:
  • As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.
  • Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
  • Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
  • Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
  • Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
  • Build Relationships: Collaborate across teams and make sure every customer feels confident and valued
  • What You'll Bring
  • Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
  • A tech-savvy problem solver who's passionate about helping others
  • Stellar communications skills and the ability to explain things in a clear, friendly way
  • Attention to detail
  • Resiliency, dependability, and a commitment to continuous learning
  • High school diploma or GED required; an associate's degree is a plus!
  • Your Schedule
  • Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.
  • Your Location
  • In-person: This position will be located in our Melrose, MN office.
  • Experience the Benefits of a Career with Arvig
  • Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
  • Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
  • Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
  • Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
  • Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
  • Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters
  • At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!
Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets
Apply now
Apply now

Level

JuniorL3

Salary

$ 20.66/hr

Location

Melrose, MN

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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