Field Service Technician

Field Service Technician - Commercial Refrigeration & Kitchen Equipment Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Commercial Refrigeration Field Service Technician Total Compensation: $60,000.00 - $115,000.00+ per year based on experience. Field Service Technician Responsibilities Travel to client sites to diagnose and repair refrigeration and ice machine equipment. Ensure clear and accurate paperwork for all customer services. Coordinate with the Parts Department for precise parts identification and ordering. Ensure timely and professional installation of ordered parts. Keep the service truck tidy and maintain an organized inventory of parts and tools. Engage with manufacturers, sales reps, dealers, and customers. Identify service challenges, gather relevant data, and formulate effective solutions. Collaborate with manufacturers for equipment diagnosis when required. Offer top-tier service and clearly communicate service requirements to customers. Advocate for and suggest additional JWS services to customers as appropriate.

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship. As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.