Desktop Support-Windows OS - Onsite Bay Minette, AL

Responsibilities: Troubleshoot, diagnose, and resolve hardware and software issues for desktops, laptops, notebooks, printers, and related equipment. Perform hardware repairs, parts replacement, system upgrades, deployments, and device configuration. Identify potential technical issues that could negatively impact the end-user experience and take appropriate corrective action. Manage, update, and resolve support tickets in a timely manner to meet established service levels. Apply established policies and procedures while exercising independent judgment when addressing non-routine issues. Serve as an escalation point for less experienced team members as needed. Recommend process or policy improvements to management based on recurring issues or support trends. Provide after-hours support when required and as directed by leadership.

Requirements: 3+ years of relevant desktop and/or end-user support experience. Must have experience with Windows operating system environment. Troubleshooting skills experience across desktops, laptops, printers, and related hardware. High school diploma or equivalent.

Highly Preferred Qualifications: CompTIA A+ certification or equivalent technical skill set. Excellent customer service and communication skills. Ability to perform the essential responsibilities of the position with or without reasonable accommodation. Additional certifications related to desktop support, operating systems, or hardware platforms. Experience supporting end users in a professional or enterprise environment. Experience working within a ticketing and service-level-driven support environment. Demonstrated ability to work independently, prioritize issues, and provide a strong end-user experience. Associate's or bachelor's degree, or some college coursework in Information Technology, Computer Science, or a related field. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25.87/hr -$28.50/hr Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.