Remote Support Engineer I – Networking & Security

Extra Hop Networks, Inc. seeks a Global Support Engineer I to join a remote‑first team supporting customers on networking infrastructure as a service. You will handle technical inquiries, troubleshoot complex issues, and grow your expertise with our appliance platforms while collaborating with cross‑functional teams. You’ll resolve problems via a ticketing system, contribute to knowledge sharing, and participate in limited in‑office trainings as needed, while maintaining strong customer service