Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Penang Working Hours: Monday – Friday: 9:00 AM – 10:00 PM (rotational)Weekends: 9:00 AM – 6:00 PMWork Mode: WFH (1 month)

Qualifications: Bachelor's Degree in any field Taiwanese & English proficiency (spoken & written)Minimum 6 months of customer support experience (any industry)Strong communication & customer service mindset Problem-solving & critical thinking ability Able to stay professional and calm under pressure Open to feedback & continuous improvement Computer literate; typing speed?40 WPM, accuracy?90%

Responsibilities: Deliver excellent customer service via phone & email Assist customers with orders, payments, and inquiries Ensure accuracy & confidentiality in handling customer data Resolve issues or escalate when required Collaborate with team to improve service quality Meet performance targets & follow company policies Enjoy a competitive salary, supportive team environment, and the opportunity to grow your career in a dynamic, international setting where your skills truly make a difference. If you're ready to build a rewarding career in customer support and make a difference every day, we'd love to hear from you!