Part Time Patient Access Representative2375736 | Saint Paul, Minnesota
$16.00 to $29 per hour
Apply now (opens in a new tab)Part Time Patient Access Representative2375736 | Saint Paul, Minnesota
L3
$16.00 to $29 per hour
Occupations
Patient RepresentativesMedical Secretaries and Administrative AssistantsHealthcare Support Workers, All OtherIndustries
General Medical and Surgical HospitalsAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care Centers- Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
- Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
- Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
- Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs
- Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
- Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
- Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
- Assists in scheduling add-on appointments as needed
- May mentor other staff, provide technical or functional direction, and gather medical record information as needed
- Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care
- 6+ months of customer service experience
- Intermediate level of proficiency with Microsoft Office products
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work evening shift, 8-hour shifts, variable start times including: 10:30 AM; 2:30 PM, 3:00 PM, 3:30 PM, 5:30 PM. Every other weekend and Holiday rotation
- Ability to work every other weekend & holidays on a rotating basis
- Must be 18 years of age or older
- Revenue Cycle experience
- General office experience
- Epic experience
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequentlyPLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, United
- Healthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.
Level
JuniorL3
Salary
$16.00 to $29 per hour
Location
Saint Paul, MN
Occupation
Patient Representatives
Industry
General Medical and Surgical Hospitals
Posted
18 days ago
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