Product Owner

Responsibilities: Own a defined product area from requirements and backlog creation through build, testing, pilot deployment, launch, and stabilization. Translate business and operational needs into clear Jira epics, user stories, acceptance criteria, priorities, and actionable work for engineering teams. Create structure around new or evolving initiatives, helping define scope, sequencing, dependencies, tradeoffs, and release priorities. Partner closely with software engineering and technical teams, including shipboard hardware, device, and infrastructure stakeholders where applicable. Stay hands-on with QA and UAT: test completed stories, validate workflows, document defects and gaps, and work with engineering through resolution. Work directly with HR, operational teams, shipboard users, and leadership to gather requirements, demonstrate functionality, collect feedback, and drive decisions. Support pilot deployments in the live shipboard environment, help troubleshoot issues, validate product readiness, and transition releases into steady-state operation. Communicate product status, risks, dependencies, and decisions clearly to technical and nontechnical stakeholders.

Required Qualifications: Hands-on Product Owner or Product Management experience delivering software or application products from backlog through launch. Strong Jira and Agile delivery experience, including backlog management, user stories, acceptance criteria, prioritization, grooming or refinement, and close partnership with engineering. Experience participating directly in QA or UAT, release validation, implementation, or deployment rather than operating only at the strategy or roadmap level. Strong stakeholder-management and communication skills; comfortable working with engineers, HR and business teams, operational users, and senior leaders. Ability to bring structure to ambiguous work, take initiative, manage competing priorities, and drive execution without waiting for perfect information. Comfort working in a hybrid environment with required onsite presence in Miramar Monday through Thursday. Bachelor's degree required; field of study is flexible.

Preferred Qualifications: 3+ years of hands-on Product Owner or Product Management experience is preferred, although capability and ownership matter more than a specific number of years. Experience launching software into a physical or operational environment such as hospitality, travel, cruise, retail, logistics, aviation, field operations, or similar settings. Exposure to workforce management, scheduling, time and attendance, employee or crew systems, guest services, hotel operations, or other operational platforms. Experience working with products that include both software and hardware or device dependencies. Cruise or labor-law experience is helpful but is not required; strong product-building ability is the priority.