Online Student Peer Mentor - Federal Work Study

Responsibilities: Serve as a peer resource for online students by answering general questions about university processes and online learning. Assist students with navigating university systems such as email, D2L/GoVIEW, Banner, and student accounts. Promote student engagement and success through regular communication and outreach efforts. Provide encouragement and support to students adjusting to online learning environments. Refer students to appropriate campus departments and resources, including advising, tutoring, financial aid, IT support, and counseling services. Assist with virtual events, orientations, workshops, and online student success initiatives. Collaborate with the Online Student Success team on projects and student outreach campaigns. Track student interactions and complete assigned administrative tasks as needed. Knowledge, Skills, & Abilities Basic knowledge of online learning platforms and university technology systems such as D2L/GoVIEW, Banner, and student email. Familiarity with university resources and student support services. Strong organizational and time management skills. Ability to maintain confidentiality and handle sensitive information appropriately. Dependability, professionalism, and punctuality. Ability to work independently and complete tasks in a virtual environment.

Required Qualifications: Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker. Required Documents to Attach Resume Cover Letter Federal Work Study Award