Director, Customer Operations & Delivery Excellence

PMG is seeking a Director in Customer Operations to lead multi-team execution, align priorities, and optimize client delivery. You will shape end-to-end plans, manage dependencies, and partner with Finance on pricing and renewals while driving scalable, data-driven improvements across our operating model. You will collaborate with Strategy, Media, Creative, and other teams to translate client feedback into tangible operational enhancements, leveraging AI tools to institutionalize repeatable