Strategic Contact Center Workforce Management Specialist
hawthorne gardening companyNew York, NY
Strategic Contact Center Workforce Management Specialist
L5
hawthorne gardening companyNew York, NYyesterday
Occupations
Human Resources SpecialistsBusiness Operations Specialists, All OtherCommand and Control Center SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersLandscaping ServicesTemporary Help ServicesHawthorne Gardening Co. is seeking a Workforce Management Specialist to monitor real-time agent performance, optimize staffing, and forecast workload to meet SLAs. You will collaborate with Operations and IT to implement system improvements and ensure efficient center operations. The role emphasizes analytical precision, cross-functional coordination, and proactive communication to balance business goals with employee satisfaction. Experience with WFM tools and charts is preferred.
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Level
SeniorL5
Location
New York, NY
Occupation
Human Resources Specialists
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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