Sr. Associate, Process Manager

General Responsibilities: Monitor processes to ensure it is followed correctly by the business; identify process risks and escalate to manager if controls are not working as planned. Write process maps, procedures, or other artifacts and maintain and update documentation for new and existing processes. Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place. Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes. Understand best practices and drive well managed processes. Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives. Develop project plans to execute process development and re-engineering. Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations. Perform processes or parts of the process as needed.

Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience in Microsoft Office or G SuiteAt least 2 years of experience in Business Process Management, Project Management, or Risk Management