CX Team Lead: Coaching, KPI Growth & Escalations

fayeHenrico, VAyesterday

Occupations

First-Line Supervisors of Personal Service Workers Customer Service Representatives First-Line Supervisors of Office and Administrative Support Workers

Industries

Telemarketing Bureaus and Other Contact Centers Custom Computer Programming Services Taxi and Ridesharing Services

Faye is seeking a Customer Experience Team Lead in Richmond, Virginia, to manage and mentor a team of 10-15 agents. You will oversee daily operations, ensure high-quality customer interactions, and help agents grow professionally. Ideal candidates have 2+ years of experience in customer support leadership, strong coaching skills, and a data-driven mindset. Familiarity with tools like Front and Talkdesk is a plus. This role offers opportunities to shape the team's success and improve customer experience.

Apply now

Level

MidL4

Location

Henrico, VA

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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