Patient Pay Supervisor

Essential Duties and Responsibilities: Supervise and oversee the daily operations of the Patient Pay Team Ensure team compliance with updated patient payment policies and procedures Review and approve financial hardship applications Review and approve patient payment plan requests Implement and maintain department procedures and workflow improvements Monitor and manage team workloads to ensure productivity and timely account resolution Assist with resolving escalated patient concerns and upset patient situations professionally Review and approve patient refund requests in accordance with company policy Support team members with patient calls and account inquiries as needed Collaborate with other departments to address account concerns and improve communication Provide coaching, guidance, and support to team members Maintain accurate documentation and reporting related to patient payment activities Ensure high levels of customer service and patient satisfaction