Remote Client Success Manager-Full Time

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We're rethinking the tools institutional investors rely on—and we're hiring an exceptional Client Success Manager to help our clients get the most value from our platform. As a Client Success Manager at Arcana, you'll work directly with hedge funds and asset managers to implement, configure, and support solutions that power their investment workflows. You'll serve as a trusted advisor to clients while partnering closely with our product, data, and engineering teams to ensure successful deployments, drive adoption, and continuously improve the client experience. Manage relationships with a portfolio of hedge fund and asset manager clients, serving as their primary point of contact. Guide clients through onboarding, implementation, training, and ongoing adoption of the Arcana platform. Help clients leverage Arcana's portfolio analytics to achieve measurable outcomes. Partner with product, data, and engineering teams to communicate client feedback and help shape future product enhancements. Deliver product demonstrations, training sessions, and best practice recommendations. Identify opportunities to expand platform usage across investment teams and workflows. Develop documentation, implementation guides, and client education materials to improve the onboarding experience. Build strong relationships with portfolio managers, analysts, risk managers, COOs, and operations teams.3+ years of experience in customer success, implementation, solutions consulting, account management, or a similar client-facing role within financial services, fintech, or enterprise SaaS.~ Understanding of portfolio analytics and investment concepts such as performance attribution, factor analysis, alpha/beta, drawdowns, or risk decomposition.~ Experience working with hedge funds, asset managers, or institutional investment firms is preferred.~ Excellent communication and relationship management skills.~ Ability to manage multiple client implementations and priorities in a fast-paced environment.~ Bachelor's degree in Finance, Economics, Engineering, Computer Science, or a related field. Experience with investment analytics platforms such as Bloomberg, FactSet, Aladdin, Barra, Axioma, or similar systems. Familiarity with equity risk models, factor investing, and portfolio performance analytics. Experience implementing or supporting B2B SaaS platforms for institutional investors.