Senior Customer Growth & Service Strategy Lead

Accenture Song is seeking an experienced senior leader to design, operate, measure, and transform exceptional utility customer service experiences. You will drive strategic roadmaps, deploy future-state visions, and lead cross-functional teams to deliver measurable customer, operational, and financial outcomes. You will own workstreams, engage executives, facilitate workshops, and guide clients through high-impact transformations, including automation and AI initiatives, with travel as needed.