Social Media & Customer Support Coordinator

Role Description: The Social Media & Customer Support Coordinator is a part-time role focused on developing real, honest connections with our customers and forecasting for our future. This is a two-part role responsible for reactive customer support with fast, effective responses, and creating of-the-moment content for our social media presence in response to current trends and best practices for increasing brand awareness. The Coordinator will support the Creative Director with the content calendar, engage with the online community through comments and direct messages, and support campaign launches and product drops. Day-to-day tasks are highly collaborative, and involve staying current with platform trends, maintaining brand voice, and supporting brand storytelling that reflects the company’s values and identity. This position is a very custom, new position within our small 4-person operation, and can be tailored to the right applicant. We're excited and open to new opportunities - all creative & kind people are encouraged to apply! Benefits & Rate$18-20/hr 10-20 hour / week commitment, with lots of room to grow Flexible schedule, you choose your own hours week by week Fully-paid travel opportunities Collaborative and welcoming, POC-led and queer-friendly environment Generous employee discount on all Hushfall products

Qualifications: Candidates should possess strong skills in Customer Support, Social Media Content Creation and Social Media Marketing. Familiarity with fashion, slow-fashion, or lifestyle branding, and an interest in inclusive and values-driven storytelling is preferred. Candidates should possess effective Communication and Writing skills, and have the ability to match copy to brand voice, tone, and values. Familiarity with Instagram, TikTok, Pinterest, Youtube, Twitter (X), and BlueSky required. Ability to manage multiple social platforms, maintain a content calendar, and interpret engagement and performance metrics. Experience with HootSuite, Sprout Social, Buffer or similar preferred. Experience with basic photo and video editing tools (e.g., Canva, Adobe Premiere Pro, mobile editing apps) is beneficial. Strong organizational skills, reliable and responsive in a digital workspace, and the ability to collaborate with a small creative team.

Bonus: Familiarity with paid advertising placement on native Meta and Pinterest platforms and via influencer marketing on long-form video platforms.